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Ours vs. Theirs: What sets us apart from all the rest
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FAQs: Quick answers to the questions we hear most.
While we limit the information we collect, we do collect Personal Information when you:
In order to provide our full range of services, we may collect Personal Information including:
In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database.
Our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 13.
At Beyond, we always want to provide you with the easiest and best possible shopping experience from the time you begin looking for products and services through the delivery of your requested items. The information that we collect lets us meet this goal by allowing us to:
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our Website or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
Effective July 1st, 2014, Canada’s new anti-spam legislation goes into effect. To abide by this law, we will only send emails to Canadian customers with whom we have a business relationship. When you subscribed to our email distribution list or purchased from us prior to 07/01/14, we assumed a business relationship with you.
If you no longer wish to continue this relationship, please unsubscribe using the link we provide at the bottom of our promotional emails.
If you have not consented to be on our email distribution list, but wish to do so now, please click here.
Pursuant to California law, you have the right to obtain a list of organizations to which we rent or disclose information for direct marketing purposes. To request this list, fax your name, mailing address, and email address to us at 1-508-238-1965.
Beyond complies with the EU's May 25th, 2018 General Data Protection Regulation (GDPR) regarding the collection, use, retention, and transfer of personal Information from citizens of EU member countries.
If you are an EU citizen and wish to review the personal information you have shared with Beyond or wish for us to delete that information, please email us at firstname.lastname@example.org. As per GDPR guidelines, we will complete your request within 30 days of submission.
If you would like to opt out of allowing us to share your personal information on file, please let us know by emailing us at email@example.com or by calling us at 1-800-238-5105. These requests will be completed within 45 days of submission.
We respect your right to privacy and ensure that your personal information is kept completely safe and secure at all times, whether ordering by phone or online. We occasionally share our customer list with reputable, carefully screened companies whose products we feel may be of interest to you. If you prefer that we do not share your name, please let us know at 1-800-238-5105.
Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do decide to refuse all cookies please be aware that some Website features and Beyond services may be unavailable or may not function properly. The cookie itself does not contain any personally identifying information.
You may also decide to opt out of receiving promotional mail and/or email from Beyond. Simply notify us of this decision by one of these methods:
Please note that any opt-out request sent via postal mail may take at least forty-five (45) days to become effective. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than Beyond or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date.
As a direct marketing company, Beyond places a significant value on the information compiled about our registered visitors and customers. This information is essential to the operation of our company and constitutes a corporate asset of substantial value.
We maintain reasonable and appropriate standards to safeguard your Personal Information. All online transactions which require the exchange of credit card information are initiated and completed in a secure environment for the protection of our customers.
Beyond takes reasonable steps to verify that the Personal Information we store and process is accurate, complete, and current. We also depend on our customers to update or correct their online profiles and to contact us with changes in Personal Information whenever necessary by one of the following means:
Unless otherwise required by law or for legitimate business purposes, we will make good faith efforts to correct or delete such data at your request when you notify us of an error or change in your Personal Information. To prevent unauthorized changes to Personal Information, we ask individual customers to positively identify themselves before processing such requests.
If we receive a written complaint, it is Beyond’s policy to contact the complaining customer regarding his or her concerns. We will investigate complaints promptly and diligently to address your concerns and resolve any dispute quickly.