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The Beyond Story: Who we are and what we stand for
Go Beyond Blog: Haircare, style advice and insider tips
Compare Collections: Read the differences and why
Ours vs. Theirs: What sets us apart from all the rest
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Stylist Recommendation: Need a recommendation for which extensions are best for you? We can help.
Installation and Care: Our guide to install and care for your extensions like a Pro
FAQs: Quick answers to the questions we hear most.
We want you to be BEYOND happy! If you are not completely satisfied with your purchase, you may exchange or return unworn, unaltered items in their original packaging within 60 days from their ship date as per the guidelines below. If you have any questions about your exchange or return, please feel free to contact Customer Care toll free at 1-800-238-5105 or send an email to firstname.lastname@example.org.
To qualify for an exchange or return on extensions, it is critically important that you only open the lower, unsealed box compartment with the sample weft to preview quality and color. We are unable to accept any exchanges or returns when the seal on the top portion of the box is broken or void. Beyond hair extensions are a hygienic product and we follow standard industry practice to ensure the comfort and safety of all our customers.
Exchanges and returns require a Return Authorization Number to receive timely processing and be eligible for a full credit. To receive a Return Authorization Number, complete the return authorization form at www.beyondextensions.com/return-authorization. After your return request is accepted, you will receive an email with a Return Authorization Number which should be written on the outside of your package as well as on the Exchange/Return form enclosed with your package.
Please review all guidelines below carefully before submitting your exchange or return.
Shipping & processing fees are non-refundable, however, all exchange orders will be delivered free of charge, excluding additional fees for expedited delivery. If you choose to use the convenient SmartPost label included with your package to return an item, $8.95 will be deducted from your exchange credit or refund.
Exchanges and refunds are normally processed within 3 business days of receipt. Qualified refunds will be credited back to the original form of payment. Please keep all shipping receipts and tracking information.